Refund Policy – Urban Document & Business Support LLC

Last Updated: March 9, 2026

At Urban Document & Business Support LLC, client satisfaction is important to us. Because our services involve professional time, administrative work, and digital document support, the following refund policy applies.

1. Service Confirmation

All service requests are reviewed and confirmed in writing before work begins.
Once a project or service has been approved and initiated, it is considered in progress.

2. Eligible Refunds

Refunds may be issued only under the following circumstances:

Duplicate or accidental payments
Cancellations requested before work has started
Verified billing errors

Approved refunds will be processed using the original payment method whenever possible.

3. Non-Refundable Services

Because services involve time, preparation, and administrative coordination, the following are not eligible for refunds:

Services that have already been started
Services that have been completed or delivered
Custom document preparation or administrative work already performed

4. Billing Questions or Disputes

If you believe a billing error has occurred, please contact us within 10 business days of the transaction so we can review the issue.

5. Payment Processing

All payments are handled securely through PCI-DSS compliant third-party payment processors, which may include Stripe, Square, Helcim, or other secure payment providers.

Urban Document & Business Support LLC does not store or process cardholder data on its servers.